Need another reason to dislike the toll system in Washington state? How about customer service stealing your credit card number and using it to the tune of $64,000? The crime was committed several years ago, yet the private company operating the toll billing system still has not provided proof of compliance in handling your payment card information (PCI). Worried? You should be!
WSDOT was cited in this article by MyNorthwest.com saying “ETCC has contracted with a third-party Qualified Security Assessor (QSA) to complete a PCI DSS Record of Compliance (ROC). The assessment and formal ROC is on schedule to be completed in March. ”
Just a few years late, don’t ya think?
If you don’t want them to keep your credit card information, as described by WSDOT, your other option is this:
If customers don’t want to use their credit cards, account holders can always refill their accounts and pay tickets by cash at a walk-in customer service center. Customers can also pay through electronic bank transfer or by check. Checks are processed directly by US Bank.
Really?! The only customer service center anywhere on the eastside is located in Bellevue:
13107 NE 20th St., Suites 3 & 4
Bellevue, WA 98005
Monday – Friday 8:00 AM – 5:00 PM, Saturday 9:00 AM – 1:00 PM
So your options are to take time off from work so you can get there while they are open during the week or make another trip down to Bellevue on Saturday morning just to pay your bill.
If you thought the efficiency of this system was bad enough based on the cost of operating the toll system that we reported earlier (about 50% of what you pay just goes to running the tolls, NOT to funding improvements), just imagine the cost to you, the customer, when you add in your time for driving to the customer service center to pay your bill. It’s either that or give them your credit card info knowing one day you may likely be coming back after them for failing to protect your information. These tolls MUST GO! If you haven’t made the call lately, be sure to call your legislators and let them know.
For more info, you can also see the KIRO 7 report.