$64,000 stolen using GoodToGo Customers’ Credit Cards

Need another reason to dislike the toll system in Washington state?  How about customer service stealing your credit card number and using it to the tune of $64,000?  The crime was committed several years ago, yet the private company operating the toll billing system still has not provided proof of compliance in handling your payment card information (PCI).  Worried? You should be!

WSDOT was cited in this article by MyNorthwest.com saying “ETCC has contracted with a third-party Qualified Security Assessor (QSA) to complete a PCI DSS Record of Compliance (ROC). The assessment and formal ROC is on schedule to be completed in March. ”

Just a few years late, don’t ya think?

If you don’t want them to keep your credit card information, as described by WSDOT, your other option is this:

If customers don’t want to use their credit cards, account holders can always refill their accounts and pay tickets by cash at a walk-in customer service center. Customers can also pay through electronic bank transfer or by check. Checks are processed directly by US Bank.

Really?!  The only customer service center anywhere on the eastside is located in Bellevue:

13107 NE 20th St., Suites 3 & 4
Bellevue, WA 98005
Monday – Friday 8:00 AM – 5:00 PM, Saturday 9:00 AM – 1:00 PM

So your options are to take time off from work so you can get there while they are open during the week or make another trip down to Bellevue on Saturday morning just to pay your bill.

If you thought the efficiency of this system was bad enough based on the cost of operating the toll system that we reported earlier (about 50% of what you pay just goes to running the tolls, NOT to funding improvements), just imagine the cost to you, the customer, when you add in your time for driving to the customer service center to pay your bill.  It’s either that or give them your credit card info knowing one day you may likely be coming back after them for failing to protect your information.  These tolls MUST GO!  If you haven’t made the call lately, be sure to call your legislators and let them know.

For more info, you can also see the KIRO 7 report.

Advertisements
Posted in All, News, Uncategorized
2 comments on “$64,000 stolen using GoodToGo Customers’ Credit Cards
  1. Janet Nelson says:

    You ARE my hero! Thanks, janet

    Sent from my iPad

    >

    Liked by 1 person

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

32,000 Signatures. Keep spreading the word.
Follow Stop405Tolls on WordPress.com

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 1,226 other followers

Recent Posts
@Stop405Tolls on Twitter
%d bloggers like this: